Online Learner Support [ Ref :ZU/10/Adv/40/2025 ]
Vacancy Open: Sep 1st, 2025 | Vacancy Closing: Sep 12th, 2025
Positions needed: 1
- Creates user logins as needed and assigns user permissions.
- Creates and manages user structures, including the creation of user groups and learning cohorts.
- Manages course enrollment, including progress tracking.
- Develop strong relationships with teaching staff and service teams, and provide a professional level of service to all clients
- Facilitate staff and student training in using learning technologies in their courses and assist staff in preparing and loading course materials
- Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
- Populates course information and assigns learners.
- Develops and updates standardised tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Analyses reporting data and recommends strategic direction to user departments.
- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
- Bachelor of Science in Computer Science/ Information Technology, Educational Technology, Instructional Design degree or in a relevant field from a recognised/accredited University.
- At least one year of training design experience creating blended learning solutions for both instructor-led and self-paced training.
- Knowledge of Learning Management Systems (LMS): Moodle, Blackboard, Canvas, etc.
- Experience with e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar.
- At least one year of experience in instructional design is preferred
Kindly note that only shortlisted candidates will be contacted.